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Job is expired
Posted on 19 Apr 19
Job DescriptionLast Date 19 May 19
  • Manage large amounts of inbound calls/emails/chats in a timely manner.
  • Resolve Customers queries or complaints by providing clear information and provide solutions and/or alternatives on calls/emails/chats.
  • Keep records of all conversations in our contact center database in a comprehensible manner.
  • Consistently meet and exceed quantitative and qualitative targets.
  • Identify bottleneck, call out issues, own up customer issue/track & provide resolution.
  • Work within the team and with other functions to resolve Customers issues effectively.
  • Share process improvement ideas and suggestions with the teams leadership to improve the customer experience.
  • Experienced employees will need to mentor and provide floor support to new-joiners

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description
Best Automobile Sales and Service in Bangalore.
TeamLease