Swenlog Supply Chain solutions pvt ltd jobs - Customer Support Executive

Customer Support Executive

Swenlog Supply Chain solutions pvt ltd
experience Fresher
salary Salary not disclosed
qualification
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Posted: 1 Month ago
Views: 0
Applications: 0
Openings: 1

Job Description

Responsibilities:

·       Act as the primary point of contact for customers in the freight forwarding process, addressing inquiries, providing updates, and resolving issues promptly and professionally.

·       Coordinate with various stakeholders including carriers, customs agents, and warehouse personnel to ensure smooth and timely transportation and delivery of goods.

·       Assist customers with booking shipments, preparing documentation, and tracking cargo throughout the shipment lifecycle.

·       Proactively communicate with customers regarding shipment status, delays, and any potential disruptions to delivery schedules.

·       Handle customer complaints and concerns with empathy and urgency, striving to find satisfactory resolutions while maintaining positive customer relationships.

·       Maintain accurate records of customer interactions, transactions, and shipment details in the company's CRM system.

·       Collaborate with sales and operations teams to identify opportunities for process improvement and enhance overall customer satisfaction.

·       Stay informed about industry regulations, market trends, and competitor activities to better serve customer needs and provide value-added services.

Qualifications:

 

·       Bachelor's degree in business administration, logistics, or a related field.

·       Previous experience in customer service roles within the freight forwarding or logistics industry is highly desirable.

·       Excellent communication skills, both verbal and written, with a strong customer-focused approach.

·       Proficiency in relevant software applications such as CRM systems, Microsoft Office Suite, and shipment tracking platforms.

·       Ability to multitask, prioritize tasks effectively, and thrive in a fast-paced environment.

·       Detail-oriented with a high level of accuracy in data entry and documentation.

·       Problem-solving skills and the ability to remain calm and composed under pressure.

·       Knowledge of international trade regulations, INCO terms, and freight forwarding processes is a plus. 


Job Particulars

EducationBBA/BBM
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1679963
Locality Address Kalyan Nagar
StateKarnataka
Country India

About Company

Company Description

SWENLOG SUPPLY CHAIN SOLUTIONS PVT LTD is a leading transport and logistics company based in Bengaluru, India. Since its founding in 2020, we have been providing dedicated transport, logistics, and warehousing solutions with customized personal service and guaranteed quality. With branches in Chennai, Bangalore, Tirupur, Coimbatore & Tuticorin, we keep businesses in motion and cargo on track.

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