- Make or Receive inbound calls from the existing clients or prospective clients as per business expectations
- Ensure complete and correct information is transferred to the customer on every call
- Should handle the customers confidently and assertively
- Ensure 100% customer satisfaction on all the calls handled and improve the overall CSAT
- Should be fine with rotational week offs as per the process requirement.
- Should be fine with all the shifts as per the company requirement.
- Ensure minimum login hours are met
- Meet the basic process metrics management like Attendance, Sale/Collections/Conversion, talktime, break time, Login hrs, Productive Time on system, ACHT, C-SAT scores, Call quality scores, Sales/Collection Score, Product test scores etc. as defined for his level.
- Reporting basic escalation to supervisor.