Teleperformance jobs - Customer Support Executive

Job Description

• Identifying clients, presenting the concept, explaining its values and benefits and executing orders, adhering to target limits.
• One should be able to convince an existing client.
• Generating leads through telecalls, emails.
• generating new business leads, and support sales.
• Maintaining lead database of the clients and prospects.
• Handling Walk-in Customers and ensuring proper coordination between the company and its clients.
• Maintaining periodic status reports, activity reports, and calls/ follow-ups reports on daily Basis.
• Contacting potential or existing customers to inform them about a product or service.
• Should be able to work with a Team.
• Coordinating with operation team to ensure the timely response to inquiries.
• The candidate should be able to understand the client's complaints and work on resolving them Quickly.
• understand customer requirements and close sales

Desired Candidate Profile
*

• Excellent communication and interpersonal skills
• Proficient with Ms Office
• Good Voice Over
• Must have good Communication and Presentation
• Good selling and negotiations skills
• Freshers and Experience both can apply for this job
• Language: English + [ Telugu / Tamil / Malayalam ] preferable
• Any PUC / Any Graduate can apply

Shift timings :

1) Male - 6 am to 1 am ( Rotational Shift for 9 hrs )

2) Female - 6 am to 8 pm ( Rotational Shift for 9 hrs )

Mandate Documents to carry : Copy of Updated Resume + 10th / 12th / Aadhar / PAN

2 dose Vaccination is Mandatory for interview