Customer Support Executive jobs in Bangalore at Transteel Seating Technologies Pvt. Ltd.

Responsibilities:

Resolve customer queries/complaints via a combination of Inbound/Outbound calls, Emails/Live Chats.

Establish warm and friendly rapport whilst interacting with customers by phone.

Solve a wide range of incoming complaints to achieve customer satisfaction.

Work closely with other stakeholders to resolve queries/complaints in a timely manner.

Build rapport with customers through courteous and professional communications.

Share process improvement-related ideas.

Handle appropriate follow-ups with customers, address, resolve and record any customer issues that arise pertaining to business growth.

Manage the Key productivity indicators (Productivity, AHT, FTR, etc. ).

Requirements:

1 - 2 years of experience in Voice based customer support industry.

Bachelor's degree.

Excellence in both written and spoken English & Hindi and Kannada (No MTI).

Excellent problem-solving skills & ability to connect with customers effectively.

Passion for resolving problems & creating a world-class support experience for customers.

The ability to learn & implement feedback quickly.

Ability to work under pressure/fast-paced environment.

Experience with CRM tools (Salesforce, Zendesk, etc. )

The person should be comfortable working from the office (Bangalore).

Eagerness to work 6 days a week.

Tolerance for ambiguity: which translates to a get-it-done rather than wait-for-perfection' approach.

Iterative problem-solving: This translates to structuring problems and iterating on creative/implementable solutions. Bias to own, hustle and deliver: which translates to proactively taking the lead with new initiatives, by default.

Obsession with process excellence: which translates to being independent and detailed with all inputs and outputs.

Caring and inspirational teammate: which translates to bringing the best out of every colleague, always:).

Indian design, Indian manufacturing, Indian company with factory at Bangalore with experience and service centre’s at Bangalore, Chennai, Delhi, Hyderabad and Mumbai. Transteel has been delivering Quality office and home furniture since 1985. Transteel known for its quality of furniture that can last decades with the proper care.

Transteel neatly straddles both office and home decor with its resimercial designs which blends effortlessly into either corporate or a home interior. Transteel is an Indian brand in a globalised world.