Vindhya E infomedia pvt ltd jobs - Customer Support Executive

Customer Support Executive

Vindhya E infomedia pvt ltd
experience Fresher
salary 11,000 - 16,000 Per Month
qualification
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Posted: 1 Year ago
Views: 2
Applications: 1
Openings: 1

Job Description

Designation: Customer Support Executive

The candidate should speak good English and Hindi
  • Understanding the products and services provided by the company.

  • Preparing company policies and procedures.

  • Developing training lessons with service delivery systems.

  • Managing a team of Customer Support Representatives.

  • Supporting the customer through an email ticketing system and phone calls.

  • Resolving customer complaints and queries.

  • Providing detailed information to customers.

  • We are monitoring the performance of individual representatives.

  • Maintaining records of each phone call for future reference.

  • We are assisting the HR department with hiring new employees.

  • Providing the new employees with training sessions for enhancing their skills.

  • Offering exceptional customer service and satisfaction.

  • Follow up with customers for any further information.

  • We are taking feedback from the customers.

  • Negotiating the terms and conditions with the customer.

  • Contributing the work to the company’s knowledge base.

  • Maintaining a healthy relationship with the clients.

  • Adhering to the company’s rules and regulations.

  • Salary Range(In Rupees): 11000-16000


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id832663
Job Category Tech Support
Locality Address Rajajinagar
StateKarnataka
Country India

About Company

Vindhya e-Infomedia is an Impact Sourcing Service Provider offering Call Center Support Services, Data Entry and Management Services, and Accessibility Testing Services to clients across the globe. Since 2006, Vindhya contributes to the impact sector by mainstreaming jobs for People With Disabilities. With branches in Bangalore and Hyderabad, Vindhya has been working with top clients like Airtel India, IBM, SAP AG, Yahoo, and many other Indian companies providing onsite support as well. Having worked with these top clients, Vindhya has constantly benchmarked and behaved to function as a mainstream BPO company in running our operations and deliverables.
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