• Attend incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Should be able to answer calls timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Education and Experience
• Min- 12th Pass
• Proficient in relevant computer applications
• Required language proficiency, especially Hindi and English.
• Good Communication
Key Competencies and Skills
• Strong problem solving abilities on technical and accounting basics.
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem solving
• Attention to detail
• Team work