Job Description:
•Attend incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
•Should be able to answer calls timely ensuring adherence to the process standards.
•Follow up customer calls made wherever is necessary
•Attend mandatory training sessions to stay updated on product or company policy changes
•Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Education and Experience
•Min- 12th Pass
•Proficient in relevant computer applications
•Required language proficiency, especially Hindi and English.
Added advantage:
• Good Communication
Key Competencies and Skills
•Strong problem solving abilities on technical and accounting basics.
•Verbal and written communication skills
•Listening skills
•Problem analysis and problem solving
•Attention to detail
•Team work