Customer Support Executive jobs in Bangalore at Vymo Technologies India Pvt. Ltd.

What is the Personal Sales Assistant

A game-changer! We thrive in the CRM space where every company is struggling to deliver meaningful engagement to their Sales teams and IT systems. Vymo engineered with a mobile-first philosophy through AI/ML detects, predicts, and learns how to make Sales Representatives more productive through nudges and suggestions on a mobile device.

Job Overview

To work as the SPOC from Support for all NPS/customer feedback related activities.
Will have to communicate with customers across various geographies in India, SEA, ME

Responsibilities and Duties

Connect with a customer who is giving feedback on Store(s) and on Wootric
Obtain all necessary details from customers who have rated the scores at NPS 7, 8.
Create JIRA tickets for product/feature/deployment-related issues
Follow up on JIRA for release details, communicate back to end-users postfix deployment
Report back on the completion of the above tasks and keep a running tracker available for review at all times
Carry out the above tasks for the detractors (1-6) post completion of the passives (7,8)

Following to closure on issues raised, which does not limit to but includes:

Raising a BUG/CR and following up on the same on JIRA (Creating a Slack Channel/Alerting on other Comm channels that include the relevant stakeholder is of paramount importance when raising a P0 BUG)

Keeping a checklist/tracker for those BUGs/CRs and escalate them if they are close to missing their TATs based on the priority levels raised in the BUG/CR

Empower yourself with the workflow/logic/business demands of all the Clients that VYMO supports with a view to having comprehensive knowledge

Pass on to L2/POD4/Product teams all/necessary details that involve any specific or generic issue that needs to be immediately addressed or needs an L2 level debugging

Qualifications

B.Com/B.Tech /BCA /Engg graduates with any technical courses completed/certified
Prefer candidates who have at least 6 months of technical experience in a Helpdesk role managing support related queries
Debugging ability, Customer Service oriented, Excellent verbal/written communication skills
Ownership towards the tasks at hand, chasing up for end-to-end completion.
Any technical certification is preferable
Strong working knowledge of MS Office

About Vymo

Vymo is a New York-based next-generation Sales productivity SaaS company with offices in 7 locations. Vymo funded by top tier VC firms like Emergence Capital and Sequoia Capital is a category creator, an intelligent Personal Sales Assistant who captures sales activities automatically learns from top performers, and predicts 'next best actions' contextually. Vymo has 100,000 users in 60+ large enterprises such as AXA, Allianz, Generali, and Sumitomo. Gartner and CB Insights recognize Vymo for Prescriptive Sales. Vymo has seen 3x annual growth over the last few years and aspires to do even better this year by building up the team globally.