Job Title: Customer Support Executive

Responsibilities:
1. Outbound Calls: - Make a minimum of 100 outbound calls per day to potential customers to promote our on-demand home services.
2. Customer Service Booking: - Handle incoming calls from customers, understand their service requirements, and book appointments for home services.
3. Product Knowledge: - Develop a comprehensive understanding of the services offered by Zanual.com to effectively communicate and promote them to potential customers.
4. Targets: - Achieve daily targets of a minimum of 100 outbound calls and successfully book 10-15 customer service appointments per day.
5. Follow-up: - Follow up with potential customers who have shown interest but have not yet booked a service.
6. Customer Query Resolution: - Address customer inquiries, provide information about services, and resolve any issues or concerns professionally and courteously
7. Data Entry: - Maintain accurate and up-to-date records of customer interactions, including details of inquiries, complaints, or comments.
8. Feedback Collection: - Gather customer feedback on services and communicate insights to the relevant teams for continuous improvement.

Requirements:
1. Excellent Communication Skills: - Fluent in English, Kannada, Hindi, and Telugu - Clear and effective verbal communication.
2. Sales Skills: - Proven experience in telesales or a similar role. - Ability to pitch services persuasively.
3. Customer Service Orientation: - Customer-centric mindset with a focus on providing excellent service.
4. Target-Driven: - Proven ability to meet and exceed sales targets.
5. Adaptability: - Ability to work in a fast-paced and dynamic environment

Experience: 6 months - 2 years

Salary:15-20k P/M

Job type : Full Time

Work Mode : On-site

Working Days: Mon-Sat

Working Hours: 9-6 PM

Location: HSR layout, Bangalore.
**Looking for Immediate joiners.

Zanual Technologies Private Limited is a dynamic startup aggregating on-demand home services in Bangalore, Mysore, Mumbai, Pune, and Hyderabad. We connect customers with reliable service providers, offering a range of services from home cleaning to vehicle maintenance through our platform Zanual.