ZNB VENTURES PVT LTD jobs - Customer Support Executive

Job functions:

• Open and maintain customer accounts by recording account information
  
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  
• Maintain financial accounts by processing customer adjustments
  
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
  
• Contribute to team effort by accomplishing related results as needed
  
• Identify and assess customers' needs to achieve satisfaction
  
• Build sustainable relationships of trust through open and interactive communication
  
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  
• Follow communication procedures, guidelines and policies
  
• Go the extra mile to engage customers
  
• Resolve customer complaints via email or social media
  
• Assist with placement of orders, refunds, or exchanges
  
• Advise on company information
  
• Take payment information and other pertinent information such as addresses and phone numbers
  
• Answer questions about warranties or terms of sale
  
• Act as the company gatekeeper