Corporate Incentive Solutions jobs - Customer Support Executive

Customer Support Executive

Corporate Incentive Solutions
experience Fresher
salary 13,000 - 18,000 Per Month
qualification
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Job is expired
Posted: 1 Year ago
Views:
Applications:
Openings: 1

Job Description

Job Overview of customer support executive position 

  • What they will do: We are looking for self-motivated and eager to teach freshers to join our Customer coordination team. Their primary role is to provide assistance to our clients through phone calls and emails. They will be responsible for managing redemption fulfillment. They will be required to assist our clients with their gift claim redemption and ensure coordination and timely delivery of the product requested.
  • What is required: To be successful in this role, the candidate should have extraordinary communication skills to handle customers having different dialects. In addition to this, they should be a keen learner to understand our company's commitment and client requirements. This will help them to troubleshoot any issues faced by the clients faster.
  •         Position Summary

    • Make and attend necessary phone calls - inbound and outbound calls.
    • Provide the required information to the customers
    • Resolve any queries regarding gift delivery or transit damage.
    • Maintain database by updating customer information on daily basis
    • Write communication scripts for inbound calls
    • Keep the team informed about customer calls and demos on a regular basis

     

    Requirements

    • Graduate in any subject or pursuing
    • Preferably fresher                                        
    • Proficient in English with extraordinary communication and interpersonal skills
    • Familiar with Excel
    • Efficient in achieving targets
    • Should be a team player
    • Excellent organizational skills
    • Good decision-making abilities

    Benefits

    Salary package - 1, 60,000 to 2, 20,000 Per annum

    Monday to Saturday Office 

    Office timing 09:30 to 18:30 hrs

    One paid leave per month

    Lunch served in office (no deduction) 


    Job Particulars

    Role 
    Education BA, BBA/BBM, BCA, Other Graduate
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment Type Full Time
    Job Id 1214415
    State Chandigarh
    Country India

    About Company

    We are an 18-year-old private limited company having its office at NAC manimajra. Our company is primarily into providing Loyalty and Incentive solutions to big corporate clients.

    Current strength of company employees is around 80 which we are expanding to reach to 100 in next two months. 80% of employees are female staff, we maintain good decorum and environment to make working environment encouraging, motivating and safe.

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