Position Summary:-
● Make and attend necessary phone calls - inbound and outbound calls.
● Provide the required information to the customers
● Resolve any queries regarding gift delivery or transit damage.
● Maintain database by updating customer information on daily basis
● Write communication scripts for inbound calls
● Keep the team informed about customer calls and demos on a regular basis
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality