Tech Mahindra Limited jobs - Customer Support Executive

·         Designation: Customer Support Executive

·        Process: Voice process (To handle customer queries) 

·        Salary : 12k – 17 K Take Home

·        Training: 30 Days

·        Languages Required: Kannada or Malayalam.

·         Selected candidates should join immediately

·        Qualification: +2 and Above

·        Interview Rounds: 2 

·        Job Location: Chennai (Ambattur)

Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality