Blue Dart Express Limited jobs - Customer Support Executive

Customer Support Executive

Blue Dart Express Limited
experience Fresher
salary 14,000 - 20,000 Per Month
qualification
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Posted: 1 Year ago
Views: 0
Applications: 2
Openings: 1

Job Description

Requirements:
Candidates should be proficient in English and Hindi
Good communication skill
Freshers or experienced with Customer Support Executive experience can apply

Responsibilities:
Handling Inbound Calls
Solving Queries of customer
Queries management
Customer services management
Problem Solving 
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
 
Required skills:
Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality



Job Particulars

EducationB.Com, BA, BBA/BBM, BCA
Who can applyFreshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id943857
Locality Address Nungambakkam
StateTamil Nadu
Country India

About Company

We’re passionate about helping brands find their creative voice. Founded in 2016, our one-stop solution for Digital Marketing, Recruitment, BPO Services, RPO, Web & Apps Development aims to help our clients thrive in a changing omni-channel world and leverage their unique strengths to build a personalized roadmap to success. We’re here to make your life easier — talk to us about how we can help.
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