Customer Support Executive jobs in Chennai at Conneqt Business Solutions

Dear Candidate

Job Description:

Customer Care Executives will provide online chat support to International customers.

Responsibilities:

§ Handling queries/complaints of customers and Coaches through inbound chat.

§ Ensure First Contact Resolution (FCR) while handling a customer’s issue

§ Ensure to provide highest rate customer satisfaction on each chat handled.

§ Achieve CSAT of 9.3 on a scale of 0-10.

§ Maintain Chat AHT of 315 sec

PERSON SPECIFICATION:

§ Qualifications: Requires a minimum of a Graduate/Under Grad

§ Experience: Min 6 months/1 Year experience required in any International Chat US Process

§ Age: 18 years onwards

Minimum Skills & Knowledge:

Technical Skills

· Ability to use company network and environments

· Ability to navigate web applications using internet explorer

· Basic level competence with Microsoft excel

Soft Skills

· Excellent written & verbal communication skills

· Ability to compose grammatically correct, concise & accurate statements

· Good understanding of etiquette for written communications

Keyboarding Skills

· Minimum typing speed skills of 35 words per minute

Qualification

· Graduation or equivalent certificate from a recognized university

Please refer your friends and dear ones.

NOTE- Please stay safe and stay indoors.

Established in 2004, Conneqt Business Solutions Ltd. (formerly Tata Business Support Services Ltd) headquartered in Hyderabad, is a subsidiary of Quess Corp (BSE: 539978, NSE: QUESS),Indias leading business services provider. Throughout our journey, top industry analysts such as Gartner, Nelson Hall and Dun & Bradstreet have ranked us amongst the top Customer Lifecycle Management and Business Process Management service providers in India and the Middle East.

We are committed to provide world-class customer experience with our dedicated team of over 32,000+ employees located across 26 delivery centres. Were constantly refining our technologies and developing ideas to better serve our 120 clients in 24 Indian and 12 International languages in over 600 + locations across PAN India through our unique Feet on Street offering. We have created a customer-centric collaborative ecosystem of people, platforms, processes and partners to align strategically with your business goals. We help elevate your organization with the power of our in-house domain expertise, cutting-edge technology, and analytics.

Besides Customer Lifecycle Management and Business Process Management services, Conneqt also provides Finance and Accounting (FAO),HR Shared Services (HRSS) and Middle and Back Office Services. The company uses its innovative DiB (Digital-in a-Box) framework to help clients rapidly develop digital services that are market ready. Conneqt is also investing in automation and analytics capabilities and geographical expansion into US, Middle East and APAC.