Customer Support Executive

CSS Corp Pvt Ltd
Experience : Freshers
Education : Any Graduate
Location : Chennai
Posted on 29 Nov 19
Job is expired
Job DescriptionLast Date 31 Dec 19
Designation: Customer Support Representative

Eligibility Criteria: 
  • Any Graduate 

Experience: 6months -2yrs

Desired Profile

  • Excellent Communication - for voice, email & chat support
  • Should be able to communicate effectively
  • Should possess good telephone and email etiquette
  • Must be a graduate
  • Should be willing to work in US, UK time zones (24/7 environment including rotational night shifts)
  • Must have good customer handling skills with the ability to learn networking concepts

Role:

The Customer support representative will be responsible for identifying the issue with the customers and routing them to the available engineer, when necessary. They will create, manage tickets for the issues that the customer contacts. They will act as the first point of contact before the customer reached the TAC. Their job will also involve creation of licenses and support accounts to the client’s worldwide.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Unified Digital Marketing Ecosystem Through Cloud and Automated IT Operations
7X Faster in Launching New Campaigns
Rapid Cloud Adoption and 60% TCO Reduction
Automation and Capacity Optimization
Job is expired
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