Willing to be part of the
sparkling team for a long-term contribution with added optimistic approach.
relationships and trust with clients through open and interactive communication.
in front end to organize and monitor the program is running smooth
Keep up to date
information on the status / progress of the clients
Generating reports on
Responsible for program implementation
and follow up for sessions/payments/reports/all customer needs.
Keep updated of the
clients with new features / daily status / reports / improvements
Analyze the data and keep
including new ideas and process to improve customer delight
Identifying and assessing
customers’ needs to achieve satisfaction
Provide accurate, valid
and complete information by using the right methods/tools. Coordinate between
the clients and the internal team to provide smooth solution on quick time.
complaints, provide appropriate solutions and alternatives within the time
limits; follow up to ensure resolution and to keep records of customer
interactions, reports and logs.
Willing to travel to
client places to implement the program and monitor sessions periodically
information in the log/database during and after each call/visit
Work with the management
team to stay updated on product knowledge and be informed of any changes in
product and keep informed the clients
Maintain a positive and
very good relationship with the customers.
Ability to multi-task,
prioritize, and manage time effectively.