Edsix Brainlab Private Limited jobs - Customer Support Executive

Customer Support Executive

Edsix Brainlab Private Limited
experience Fresher
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 2
Applications: 1
Openings: 1

Job Description

-          Willing to be part of the sparkling team for a long-term contribution with added optimistic approach.

-          Build sustainable relationships and trust with clients through open and interactive communication.

-          Handle clients(schools) in front end to organize and monitor the program is running smooth

-          Keep up to date information on the status / progress of the clients

-          Generating reports on periodical basis

-          Responsible for program implementation and follow up for sessions/payments/reports/all customer needs.

-          Keep updated of the clients with new features / daily status / reports / improvements

-          Analyze the data and keep including new ideas and process to improve customer delight

-          Identifying and assessing customers’ needs to achieve satisfaction

-          Provide accurate, valid and complete information by using the right methods/tools. Coordinate between the clients and the internal team to provide smooth solution on quick time.

-          Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and to keep records of customer interactions, reports and logs.

-          Willing to travel to client places to implement the program and monitor sessions periodically

-          Update client-side information in the log/database during and after each call/visit

-          Work with the management team to stay updated on product knowledge and be informed of any changes in product and keep informed the clients

-          Generate reports

-          Maintain a positive and very good relationship with the customers.

-          Ability to multi-task, prioritize, and manage time effectively.


Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id203491
Job Category Tech Support
Locality Address Taramani
StateTamil Nadu
Country India

About Company

Edsix Brainlab Private Limited
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