Hermes I Tickets Pvt Ltd jobs - Customer Support Executive

Greetings from GI Technology....
About Us:

GI Technology Private Limited (GIT) was established to realize the Great Indian Dream of improving the standard of life of every aspiring Indian.

We aim to provide hundreds of millions of underbanked Indians, who do not have the ability to make payments online with a credit card or to transfer money from a bank account, with a safe and convenient solution to use their cash for online purchases and money remittance.

GI Technology is the issuer of iCASH, India's leading prepaid payment instrument (PPI) further to a license granted to GIT by the Reserve Bank of India (RBI) on 29 October 2009.

Location: Perungudi, Chennai
Roles and Responsibility:To take the ownership of their assigned customers query and resolve it at the earliest without any escalations.Basic knowledge of System usage & Excel.To take the responsibility of giving service satisfaction to make the Customer retain with us.Make follow-ups on the pending cases and try to close the issue at the earliest.Customer orientation and ability to adapt/respond to different type of customers.Achieve the average daily call targets with customer satisfaction.Work towards in achieving average Call Quality scores.Achieve KRA scores on regular basis.Maintain the Login hours, Break Hours and AHT.Maintains and improves quality results by adhering to standards and guidelines.Taking extra mile to engage customers.Follow floor decorum.To be a team player.
Education and Experience:Fresher/experience 0 - to 6 months with excellent communication skill (English, Hindi and Tamil).Diploma or Any Bachelor Degrees.Ability to multi-task, prioritize, and work along with team.Note: Looking for Immediate Joiner
Compensation: Best in the Industry + Attractive incentives + All Statutory Benefits + Medical, Group Accident, and Term InsuranceCab from Tharamani Railway Station is available for those who comes in general shift. ( i.e 9.30 Am to 6.30 PM