Hi Tech Calibration Services jobs - Customer Support Executive

Job Description: 

A professional approach in answering calls and provide information about products and services.

Required Experience and Qualifications 

•              Qualification - Any Arts Degree

•              Knowledge in Hindi(Speaking) is Mandatory

•              Good Communication skill

•                Only Female candidate

•                Only resident in and around Mogappair can apply (7 kms)

Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality