Customer Support Executive

Mavens i Softech Solutions Private Limited
Experience : Freshers
Location : Chennai
Per Month: Rs. 10,000 - Rs. 15,000
Posted on 05 Nov 19
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Job DescriptionLast Date 03 Jan 20
  • English & Hindi - Must
  • Manage large amounts of inbound calls in a timely manner
  • Follow communication “scripts” when handling different topics pertaining to the Software
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to collect the references from the existing clients
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way on the prescribed templates
  • Collect the new Change request and hand it over to product team
  • Meet personal/team qualitative and quantitative targets to fix the issues
  • Communicate all the new releases to the clients as and when required
  • Close all the inbound emails on day to day basis
  • Learn all the new releases and train the existing customers
  • Online and Onsite training is to be given to the customers as and when required
  • Regional Language
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Mavens i is an IT software solution provider in business areas Banking, Pharma / FMCG, Telco, Airlines, Manufacturing, Retail and e-Commerce.
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