Dear Candidate,
A leading Pharma company, looking for Customer Support Executive

Location : Chennai

Experience: 0 to 2 years

Languages : English and Hindi must
If any interested, share your CV

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

Proqol Healthcare Private Limited is an ethical and vibrant organization with a strong focus on quality, research, and innovation. Founded in 2014, Proqol is located in Chennai. The company has a team of reputed experts with deep insight into the pharmaceutical and healthcare industry. Proqol has made available a range of innovative, value-added, evidence-based products for ailing patients.