Advanced Search
Enter skills or designation keywords
Enter valid location

Customer Support Executive

14,000 - 17,000 Per Month
Posted on 19 Apr 19
Job DescriptionLast Date 18 Jun 19

Job Description:

  • Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;

  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more

  • Covering a full range of Bell’s products and services including obtaining all information necessary for resolution of transaction.

  • Achieve sales targets by effectively communicating benefits of products and services to customers.

  • Be knowledgeable of all Bell marketing initiatives and effectively communicate marketing campaigns and promotions to customers.

  • Utilize all available resources to reach out to prospects and turn those prospects into customers

  • Sales through Customer Service

  • All other duties as assigned

  • Follow standard processes and procedures;

  • Identify and escalate priority issues per Client specifications;

  • Redirect problems to appropriate resource;

  • Accurately process and record call transactions using a computer and designated tracking software;

  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

  • Follow up and make scheduled call backs to customers where necessary;

  • Stay current with system information, changes and updates

Job Type

Interview Type

Face to Face Interview

Company Description
Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.
Similar Jobs

2 to 3 Years
Last Date 27 May 19

Last Date 22 Jun 19

Last Date 21 Jul 19