SITEL jobs - Customer Support Executive

·         Answer inbound chat, covering a full range of Client’s products and services including obtaining all information necessary for the resolution of the transaction.

·         Achieve sales targets by effectively communicating the benefits of products and services to customers.

·         Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.

·         Utilize all available resources to reach out to prospects and turn those prospects into customers

·         Sales through Customer Service

·         All other duties as assigned

·         Follow standard processes and procedures;

·         Identify and escalate priority issues per Client specifications;

·         Redirect problems to appropriate resource;

·         Accurately process and record call transactions using a computer and designated tracking software;

·         Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

·         Follow up and make scheduled callbacks to customers where necessary;

·         Stay current with system information, changes and updates

Job Qualifications:

·         Effective English verbal communication skills

·         Excellent customer service skills and great enthusiasm for helping customers

·         Must be able to prioritize and complete all job duty requirements

·         Must be able to adhere to schedule changes based on department and/or business

·         Must be an energetic self-starter with the ability to work both independently and within a team

·         Excellent time management skills, attention to detail and the ability to multi-task

·         Competent in MS office and web browser environments

·         Ability to continually display positive attitude.

·         Stay current with system information, changes and updates

Additional Benefits:
Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop)