Hi,
Warm Greetings from Synergy Digital Solutions!
We are hiring for the role of Customer Support Executive for Work From Home.
Eligibility: Any Degree Passed
Prior experience in banking / finance sector
Responsibilities:
1.Explain customer products and services to clients and candidates.
2.Assist customers in opening bank account and demat account
3.Resolve documentation queries through email / chat / phone.
If interested pls call
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality