Customer Support Executive jobs in Chennai at Workfreaks

We are hiring for the role of Chat and E-mail Support Executive.

The Job Involves :

- Identifying, Handling and resolving customer queries and concerns while maintaining expected quality chat or email.

- Understanding multiple products and processes.

Roles and Responsibilities :

- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each mail/chat in accordance with company standards.

- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency

- Ability to understand and handle customers

- Ability to achieve stretched targets and able to manage the organization standards

- Maintain Superior quality service by following organization standards

Required Candidate profile

Strong interpersonal, problem-solving skills and English written communication skills

Basic computer knowledge and technical skills

Perks and Benefits

# We have fixed shift timings.

# PF, ESI or Group Insurance

# Bonus & Appraisal once in a year

# We provide food for all our employees as per their shift timings

Workfreaks Corporate Services Pvt. Ltd. is a professional organization with core values and ethics in the corporate world providing sophisticated services to diversified business sectors around the globe and serving the clients worldwide. Our Domain Expertise team focuses on providing excellence in services and customer satisfaction. Our primary linchpin includes Recruitment, Business Development, IT Services, Marketing & Advertising Sectors.