Workfreaks jobs - Customer Support Executive

Customer Support Executive Requirements:
• A bachelor’s degree. 
• A minimum of 1 year experience.
• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable. Customer Support 

Customer Support Executive Responsibilities:

• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• They are responsible for taking ownership on customer complaints and give a call back post resolution.
• Render administrative support to other customer care team members when the need arises, or as instructed
• Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly 
• Establish and monitor the standards for customer service in the company. This is achieved using a recognized and comprehensive benchmark
• Identify tasks critical to keeping customer satisfaction levels in check
• Ensure maximized productivity and minimized costs