EduTinker jobs - Customer Support Executive

Responsibilities

• Responding to customer queries in a timely and accurate way,

via phone, email, or chat

• Identify customer needs and help customers use specific features

• Analyze and report product malfunctions

(for example, by testing different scenarios or impersonating users)

• Monitor customer complaints and reach out to provide assistance

• Share feature requests and effective workarounds with team members

• Inform customers about new features and functionalities

• Follow up with customers to ensure their technical issues are resolved.

• Gather customer feedback and share it with our Product, Sales, and

Marketing teams.

• Assist in training Junior Customer Support Representatives.

Requirements and skills

• Strong working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)

• Experience as a Customer Support Specialist or similar CS role

• Familiarity with school ERP domain

• Experience in using help desk software and remote support tools

• Excellent communication and problem-solving skills

• Multi-tasking abilities

• Patience while handling challenging situations

    • Must have their Desktop or Laptop