Dear Candidate,
Mega Walk-in drive at Tech Mahindra in Voice Process (Work from office).Job Role :-Customer support executive
*FRESHER/EXPERIENCE Candidate Both can apply.
*Good Communication skills required.
*6 Days working.
*Salary bar :- 1.90 LPA 2.20 LPA.*One side cab in Odd hours
Only Immediate Joiners Required.
Carry your resume and adhaar card.
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality