Company Name Confidential jobs - Customer Support Executive

Urgent opening for Customer support executive

Number of openings : 2000

 Fresher and experience both can apply for this role. ll Grad and under grad can apply.

 Salary : 1.60 LPA to 2.40 LPA

 All the processes are available : Voice /Chat /Blended/Email

 Both are available : Work from home and office

Responsibilities:

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
• interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Required skills:

• Good typing Speed.
• Good Communication Skill.
• Basic Computer Skills
• Discipline, Positive Attitude & Punctuality