Conwar Hire Services jobs - Customer Support Executive
Customer Support Executive
Fresher
10,000 - 18,000 Per Month
Posted:
1 Year ago
Views:
Applications:
Openings:
1
Job Description
- Responding to Customer Inquiries: Customer Support Executives are responsible for answering customer inquiries and addressing their concerns. This may include responding to phone calls, emails, live chat messages, or in-person queries.
- Providing Information: They provide information about products, services, company policies, and procedures. They must be knowledgeable about the company's offerings to effectively assist customers.
- Problem Resolution: Customer Support Executives assist customers in resolving issues or problems they may encounter. This can involve troubleshooting technical issues, resolving billing disputes, or helping customers with returns or refunds.
- Handling Complaints: They listen to and empathize with customers' complaints and work to find solutions that meet the customer's needs and company policies.
- Processing Orders and Returns: In some cases, Customer Support Executives may be responsible for processing customer orders, returns, and exchanges. This includes verifying customer information and ensuring orders are accurate.
- Escalating Issues: When a customer's issue cannot be resolved at the first point of contact, Customer Support Executives may escalate the problem to a supervisor or a higher level of support.
- Maintaining Records: They often maintain detailed records of customer interactions, including notes on the nature of the inquiry or complaint and the steps taken to resolve it. This information may be used for future reference.
- Product Knowledge: Customer Support Executives need to have in-depth knowledge of the products or services their company offers, as well as knowledge of company policies, procedures, and any relevant industry regulations.
- Communication Skills: Effective communication is crucial in this role. They should be able to convey information clearly, both in written and verbal communication, and actively listen to customers
Job Particulars
Education
12th Pass (HSE)
Who can apply
Freshers
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
1319659
Job Category
Tech Support
Locality Address
Noida-Others
State
Delhi, Haryana, Uttar Pradesh
Country
India
About Company
Conwar Hire Services
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