Tech Mahindra jobs - Customer Support Executive
Customer Support Executive
Fresher
1,80,000 - 2,80,000 Per Year
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Your Profile matches the job
Your Profile matches the job
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
We are Hiring customer support Executive
Job description :
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
Industry
( Freshers & Experience Both can apply )
Employment Type :Full-time
Job Type : Full Time
Industry : Bpo, Call Center ITs
Shift : Rotational
CTC : 1.80 LPA -2.80 LPA
Location : Noida
( Freshers & Experience Both can apply )
Employment Type :Full-time
Job Type : Full Time
Industry : Bpo, Call Center ITs
Shift : Rotational
CTC : 1.80 LPA -2.80 LPA
Location : Noida
Responsibilities:
Communicate with customers via email and chat/ Voice
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Communicate with customers via email and chat/ Voice
Provide knowledgeable answers to questions about product, pricing and availability
Work with internal departments to meet customer's needs
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Required skills:
Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality
Job Particulars
Education
M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, BFA, BSW
Who can apply
Freshers
Hiring Process
Walk - In, Face to Face Interview
Employment Type
Full Time
Job Id
946990
Job Category
MBA , Walkins , BSc/BCA/BBM , Tech Support
Locality Address
Noida-Others
State
Delhi, Haryana, Uttar Pradesh
Country
India
About Company
Tech Mahindra
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