TalkCharge Technologies Pvt. Ltd. jobs - Customer Support Executive
Customer Support Executive
Fresher
18,000 - 22,000 Per Month
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
- Excellent verbal & written communication skills.
- Manage Voice/Non voice Process- Payment, Refunds etc.
- Ensures metrics, monitor process, provide regular coaching & mentoring to team
- Knowledge of payments and fintech.
- Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
- Suggest ways to improve the process based on continued interactions with customers.
- Providing information about a product or service.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Manage and take ownership of the resolution process for all customer related issues.
Job Particulars
Who can apply
Freshers
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
1005568
Job Category
Diploma , BSc/BCA/BBM , Tech Support
Locality Address
Gurgaon-Others
State
Delhi, Haryana
Country
India
About Company
TalkCharge is an online sole portal facilitating users with Online Recharges, Bill payments, GiftCards and comprehensive listing of Discount Coupons (affiliates) and Nearby Deals. We believe that simplicity is the ultimate sophistication. Founded in 2015, TalkCharge is bootstrapped by private investors and hence we are on the mission to make it as much profitable as we can. Our goal is to provide the best services to our customers and targeted to extensive smartphone user in the country.
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