Teleperformance jobs - Customer Support Executive

Dear Candidate,

Greetings from Teleperformance....!!!

Bulk hiring for Premium Customer Service Process !

Designation: Customer Support Executive

Criteria:-

Minimum Qualification: 12th / Graduate

Candidate Should be comfortable with 6 Days working & Rotational Shifts.

Immediate Joiner preferably people staying in GURGAON or DELHI.

Work from office job.

·         Manage large amounts of incoming phone calls

·         Generate sales leads

·         Identify and assess customers needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet personal/customer service team sales targets and call handling quotas

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Take the extra mile to engage