Dear Candidate,
Greetings from Teleperformance....!!!
Bulk hiring for Premium Customer Service Process !
Designation: Customer Support Executive
Criteria:-
Minimum Qualification: 12th / Graduate
Candidate Should be comfortable with 6 Days working & Rotational Shifts.
Immediate Joiner preferably people staying in GURGAON or DELHI.
Work from office job.
· Manage large amounts of incoming phone calls
· Generate sales leads
· Identify and assess customers needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage
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