Vertex Cosmos jobs - Customer Support Executive

·         Understanding of Inbound Call Handling.

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships and trust with customer accounts through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

Eligibility-

·         Average English Communication.

·         Should be Average on English understanding where is able to hold the conversation and Should be Fluent with the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)

·         Candidate should be within 20 Kms from Office Location/Even if relocated.

·         Immediate Joiners only.

·         Graduate/Undergraduate both will work. (Pursuing Not Allowed) 

 Language ;- Marathi, Telugu, Tamil