Rey Ecom Ops jobs - Customer Support Executive

Customer Support Executive Responsibilities: 

·         Attend customers by call, message or chat and give them best possible reply to satisfy their shopping experience.

·         Candidate must be able to do B2B sales calls to introduce company and able to do catalog to businesses in US.

·         US Calling Experience must require.

·         Customer handling over the calls and support them to know about their order status.

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• A bachelor’s degree in
• A minimum of 1-2 years’ experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.