Amaze Wish E-Commerce India Pvt. Ltd. jobs - Customer Support Executive

Customer Support Executive

Amaze Wish E-Commerce India Pvt. Ltd.
experience Fresher
salary 10,000 - 20,000 Per Month
qualification
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Posted: 4 Years ago
Views: 0
Applications: 2
Openings: 2

Job Description

Open and maintain customer accounts by recording account information
 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 Manage large amounts of incoming calls
 Build sustainable relationships of trust through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Go the extra mile to engage customers and solving their issues.
 Resolve customer complaints via phone, email, mail or social media
 Use telephones to reach out to customers and verify account information
 Greet customers warmly and ascertain problem or reason for calling

Job Particulars

EducationAny Graduate
Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id295584
Job Category Tech Support
Locality Address DLF Phase 3
StateHaryana
Country India

About Company

Amaze Wish is a young Brand Consulting, Digital Marketing and Design firm in Gurgaon headquartered in Gurgaon, Haryana.

Amaze Wish fulfils the burgeoning desire of startups & brands to reach out to consumers affordably and consistently.

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