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Customer Support Executive

Amaze Wish E-Commerce India Pvt. Ltd.
Experience : Freshers
Education : Any Graduate
Location : Gurgaon(DLF Phase 3 )
Per Month: Rs. 10,000 - Rs. 20,000
Posted on 13 Feb 20
Job is expired
Job DescriptionLast Date 24 Mar 20
Open and maintain customer accounts by recording account information
 Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
 Recommend potential products or services to management by collecting customer information and analyzing customer needs
 Manage large amounts of incoming calls
 Build sustainable relationships of trust through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Go the extra mile to engage customers and solving their issues.
 Resolve customer complaints via phone, email, mail or social media
 Use telephones to reach out to customers and verify account information
 Greet customers warmly and ascertain problem or reason for calling
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

Amaze Wish is a young Brand Consulting, Digital Marketing and Design firm in Gurgaon headquartered in Gurgaon, Haryana.

Amaze Wish fulfils the burgeoning desire of startups & brands to reach out to consumers affordably and consistently.

Job is expired
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