Everstylish.com jobs - Customer Support Executive

Responsibilities and Duties

·       Responsible for effective handling of customer queries, through Email & Phone calls.

·       Follow- up with internal teams to close customer queries independently

·       Clarify customer requirements; probe for and confirm understanding of requirements or problem.

·       Execution of Order

·       Tracking of Orders

·       Processing returns and exchanges

Qualifications and Skills

·       Very good command over English (Vocal & Written)

·       Smartness in terms of client and query handling

·       Should be good in Customer Relationship Management

·       Should be able to draft E-mails shared internally as well as with clients.

·       Strong in Coordination with clients as well as with different departments for the end to end delivery.

·       Respond and act on customers' inquiries and complaints in accordance with company's policy

Benefits
Work Timing-9:30 AM -5:30 PM
Working Days -6 days ( Fixed Sunday Off )
Shuttle service -Dwarka Sector 21 Metro Station