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Seikor jobs - Customer Support Executive

Customer Support Executive

Seikor
location
Gurgaon
experience 1 to 3 Years
salary 3,60,000 - 3,60,000 Per Month
qualification
BCA, BE/B.Tech(Computer Science & Engineering (CSE),Electrical & Electronics Engineering (EEE),Electronics & Communication Engineering(ECE),Information Science/Technology (IS/IT),Electronics & Instrumentation Engineering)
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Job is expired
Posted: 3 Years ago
Views: 1
Applications: 13
Openings: 3

Job Description

KNOWCROSS is a global leader in providing software and technology intelligence to the hospitality operations industry. The KNOWCROSS platform offers hotels a suite of software applications that boost efficiency and enhance guest service, directly impacting the bottom line. 

With a global customer base across 40 countries, the Knowcross client portfolio consists of Hyatt, Hilton, Kempinski, Taj, Oberoi, The Mark New York. 
Role – Global Support Associate 
• Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system. 
• Use knowledge of web-based applications and networking to troubleshoot and resolve client issues.
 • Perform tests to isolate the source of issues. • Escalate issues to the Technical team when necessary.
 • Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise. • Verify technical fixes from the Technical team. 
• Use remote desktop sharing application to assist end-users and resolve issues. 
• Adhere to processes defined for case logging via Salesforce or other tools as mandated. 
Technical Competencies you’ll possess: 
• Passion for customer service.
 • Preferably possess 1 to 3 years of professional experience working in an International BPO or in the hospitality industry, preferably in an operating role (Front Office Team, Guest Relations / Service Team, Housekeeping Team) with a top hotel. 
• Are flexible with shift timings. 
• Excellent command over written and spoken English. 

Job Particulars

Role BPO / Customer care
EducationBCA, BE/B.Tech(Computer Science & Engineering (CSE),Electrical & Electronics Engineering (EEE),Electronics & Communication Engineering(ECE),Information Science/Technology (IS/IT),Electronics & Instrumentation Engineering)
Who can applyExperienced (1 to 3 Years)
Hiring Process Written-test, Telephonic Interview
Employment TypeFull Time
Job Id589706
Job Category 1 to 3 Yr Exp , Tech Support , Work from Home
Locality Address Gurgaon-Others
StateHaryana
Country India

About Company

Seikor
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