Responsibilities:
Manage large amounts of incoming phone calls
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team's target
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills:
Proven customer support experience or experience as a Client Service Representative would be preferred.
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effective
Graduate/Undergraduate
Candidate should be comfortable with 6 Days working & Rotational Shifts .
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