Customer Support Executive

500 Apps
Experience : 0 to 2 Years
Education : ME/M.Tech, MCA, BE/B.Tech
Location : Hyderabad(Hitech City , Madhapur )
Per Month: Rs. 20,000 - Rs. 22,500
Posted on 04 Oct 19
Job is expired
Job DescriptionLast Date 03 Dec 19
Required Experience, Skills and Qualifications
  • Fresher, 0-2 years  (BE/BTech)
  • Good knowledge of computer (typing speed 20 words per minute, accuracy at least 85%)
  • Flexible to work in Night shifts
  • Good communication skills in English (both verbal and written)
  • Technically sound
Responsibilities
  • Respond To Customer Queries Over Chat and Email
  • Pitch customers to upgrade to our paid plans
  • Followup with the customers via emails/calls to upgrade
  • Deliver high quality and timely resolutions to problems. 
  • Call customers upon request
  • Demonstrate the product via screen sharing
  • Escalate any technical and billing issues to the concerned departments
Salary Range: 2 LPA - 2.5 LPA
Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description

About 500 Apps

500apps is a suite of game-changing, next-generation SaaS (software as a service) applications which help growing businesses compete with big players in their domain and run like the Fortune 500.  500apps is a subsidiary of Mantra Technologies. Its flagship product Agile CRM is the world’s first all-in-one customer relationship management (CRM) solution with full sales, marketing, and service automation. It is consistently recognized by a variety of popular software review sites—including G2 Crowd and Capterra— as a global leader in the CRM space. Over 15,000 companies globally rely on Agile CRM every day to run and grow their businesses.

ClickDesk, another of its popular products, is a robust live-chat and help-desk software that came before Agile CRM. Today, over 180,000 businesses use ClickDesk daily.


Job is expired
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