Acutesoft solutions jobs - Customer Support Executive

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Responsibilities and Duties

• Customer Service Executive plays a critical role in providing an interface between customers and the client company. ITeS companies look for candidates who have good communications skills, interpersonal skills and can handle stress well. 
• The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.
  

Required Experience, Skills and Qualifications

The major skills and competencies that employers look for in a candidate are:

• Good communications skills
• Ability to listen and active problem-solving skills
• Good interpersonal skills
• Ability to handle the pressure