Alcs india IMF pvt ltd jobs - Customer Support Executive

• We Have  Openings for Customer Support Voice Process,
• Interview Location ;-Hyderabad
• Interview Timings:-10 Am to 4 PM,

• Cold Calling 
• Out Bound

• Responsible for efficient dealing  to completion and enabling satisfaction of customer.
• Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information 
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being

Skills:-

• Good Communication

• Minimum 12 & Any Degree
• We welcome Experienced Executives, even Fresher Can apply for this Position.
• Languages:-English,Hindi,Telugu(Any two languages is Mandatory