Bhagyalaxmi industries jobs - Customer Support Executive

Customer Support Executive

Bhagyalaxmi industries
experience Fresher
salary 12,000 - 15,000 Per Month
Posted: 10 Months ago
Views: 0
Applications: 1
Openings: 1

Job Description

Responsibilities: 

§       Dealing with Customer care and complaints. 

§       Solving customer complaints by coordinating with technicians as well as customers.

§       Taking care of return products and handover to maintenance department, get it repaired. 

§       Responsible for researching, arranging and coordinating travel transportation accommodation for technicians to the organization’s business needs and budget. 

§       Coordinating with the sales team for customer details to plan according for deliveries. 

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1022167
Locality Address A S Rao Nagar
StateTelangana
Country India

About Company

Bhagyalaxmi industries

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