§ Dealing with Customer care and complaints.
§ Solving customer complaints by coordinating with technicians as well as customers.
§ Taking care of return products and handover to maintenance department, get it repaired.
§ Responsible for researching, arranging and coordinating travel transportation accommodation for technicians to the organization’s business needs and budget.
§ Coordinating with the sales team for customer details to plan according for deliveries.
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality