Customer Support Executive jobs in Hyderabad at Big Basket

Language Skill set:

Fluency in English + One South Indian Language or English + Hindi.
Preferred South Indian Languages: Kannada/Telugu/Tamil.

Salary:

Experienced : Upto 16,000/- CTC = Upto 13,500/- Take Home(Based on Last Drawn)
Fresher: 12,500/- CTC = 10,300/- Take Home.
Candidates should be screened by your recruiter before sending in for interview at Bigbasket. Avoid People with MTI.
Age Limit : 18 years to 30 years
Education : Minimum 12th Completed with no backlogs and graduation in any stream If BE/BTech, should be 2015 pass out with less than 60%.
No PG will be considered.
Week/off will be rotational and 6 days working.
No Saturday/Sunday fixed off will be provided. In case of Split Shift, Candidate should have a bike/stay within 4 kms of the work location.

Work Timings:

Females : 7 Am - 4 Pm
Males : Full Time - 2 Pm afternoon - 11 Pm night
Split Shift : 8:30 Am - 12 Pm and 5:30 Pm - 10 Pm (Agent should work both shifts to get the split shift amount)
JD - CSE (Customer support executive) - Split Shift / Full Time
Excellent Communication skills
Good sentence formation skills
Answering calls politely and professionally to provide information about services and products.
Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.
Processing or taking orders
Follow up to ensure that appropriate action has been taken on customer requests and complaints.
Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
Performing the registration process for clients without any errors.
Make reminder calls to clients, send follow-up emails and schedule appointments.
Always perform timely performance evaluations and initiate appropriate action if needed.
Assisting with Client Services as needed according to situations and demands.
Letting the customer know the cause of the problem and resolving the same with adequate information and help.
Always choosing the best solution to solve a problem; rectifying, adjusting and also following up to ensure proper resolution.
Analyzing customer needs and recommending products based on those needs.

bigbasket – online grocery store

Did you ever imagine that the freshest of fruits and vegetables, top quality pulses and food grains, dairy products and hundreds of branded items could be handpicked and delivered to your home, all at the click of a button? India’s first comprehensive online megastore, bigbasket.com, brings a whopping 20000+ products with more than 1000 brands, to over 6 million happy customers. From household cleaning products to beauty and makeup, bigbasket has everything you need for your daily needs.

bigbasket.com is convenience personified.

We have taken away all the stress associated with shopping for daily essentials, and you can now order all your household products and even buy groceries online without travelling long distances or standing in serpentine queues. Add to this the convenience of finding all your requirements at one single source, along with great savings, and you will realise that bigbasket- India’s largest online supermarket, has revolutionised the way India shops for groceries. Online grocery shopping has never been easier. Need things fresh? Whether it’s fruits and vegetables or dairy and meat, we have this covered as well! Get fresh eggs, meat, fish and more online at your convenience.

Hassle-free Home Delivery options

We deliver to 25 cities across India and maintain excellent delivery times, ensuring that all your products from groceries to snacks branded foods reach you in time.

Slotted Delivery: Pick the most convenient delivery slot to have your grocery delivered. From early morning delivery for early birds, to late-night delivery for people who work the late shift, bigbasket caters to every schedule
Express Delivery: This super useful service can be availed by customers in cities like Bangalore, Mumbai, Pune, Chennai, Kolkata, Hyderabad and Delhi-NCR in which we deliver your orders to your doorstep in 90 Minutes
BB Speciality stores: Missed out on buying that essential item from your favourite neighbourhood store for tonight’s party? We’ll deliver it for you! From bakery, sweets and meat to flowers and chocolates, we deliver your order in 90 minutes, through a special arrangement with a nearby speciality store, verified by us