Firstcall Teleservices Pvt Ltd jobs - Customer Support Executive

Customer Support Executive

Firstcall Teleservices Pvt Ltd

Hyderabad

Fresher

13,600 - 15,000 Per Month

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, BA, M.Com, MA, BBA/BBM, BCA, MBA/PGDM, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

Remuneration: CTC: Gross Rs.163200/- per annum T & C apply.

Shifts: Rotational shifts from Window 7:30am to 12:30 pm

Languages Known: English, Hindi & Telugu Fluency Mandate

Job purpose

The job purpose is for both Inbound Processes

This is a non-sales process how ever need high quality communication skills.

Duties and responsibilities

Reporting on time Daily

Surfing the websites and choosing the best data possible (Taught in Training)

Reporting to Team Leader Operations

Taking feedback from quality analyst and implementing the same on calls.

Adhering to HR policies strictly

Ensuring maintain decorum on floor and with peers.

Strictly maintaining the discipline with specially ladies’ employees and restricting your relationship.

Training period of 15 days & first three months of joining not allowed to take single day leave except high emergency.

Qualifications

Minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position.

Any degree

Inter pass Must.

Basic computer knowledge & skill required.

MS office

Typing 20 wpm speed and accuracy.

Fresher or experienced both can apply.

Domestic call center exp is added advantage.

Age below 30 years; Male / Female can apply.

Languages & Fluency

English, Hindi & Telugu languages are must.

Working conditions

IT environment, so data to be maintained with high security, rest it’s a Domestic call center so main aim to reach the customer and explain and educate our product/convince.

It’s a complete Desk job and involved with computer knowledge which is must.

Non sales job

Physical requirements

Should be physically and mentally fit and fine & no criminal records any such.

Direct reports

List by job title any positions to be supervised by the incumbent.

Desired Knowledge, skills, and abilities:

Possess basic call center operations knowledge.

Able to communicate fluently in the vernacular language.

Reasonably good at typing

Active listening skills

Passion to learn.