We are currently Hiring for a Customer Care Executive whose responsibilities include maintaining highly valued customers by utilizing key relationship building skills and effective customer service techniques.
Roles & Responsibilities:
Take inbound calls from psychiatric patients.
Take escalated calls from the patients who threatens not to be with us anymore.
Call the patients who have not been vising the clinic for a period of time.
Provide best option to our patients so that they can continue with our services.
Should have minimum 2-3 years of Customer service experience.
Should have at least 1 year of international call center experience. (US preferred)
Should have excellent communication in English. (Both written and verbal)
Experience in retention process is preferred.
Should be able to work in night shifts.
Experience in Retention process is highly desirable.
Fixed Shift Timings: 6:30 PM to 3:30 AM (IST Timings)
Harmony United Medsolutions is a leading provider in Medical Billing Solutions, providing end to end services for the Billing, AR management and other services to the industry.We believe in Quality & Excellence that helps us provide best services to the industry.Our commitment towards US Healthcare is more innovative and facilitative Integrity, adaptability, sincerity, reliability & commitment drive us towards our mutual goal. Committed to the privacy rules and regulation of HIPPA compliance Healthcare industry is growing at unprecedented rate.Our Approach makes as provide quality services which is resulting in better services and efficient time delivery in TAT.Harmony strategies to combine People, Process, and Technology that makes us deliver combine results. We have a diversified skill set which is necessary to run the system in an efficient way. The operational team strives to drive and improve the performance and reduce the TAT. Driving our services through Harmony United Medsolutions LLC, which is serving the Healthcare industry since more than 3 years from now. At the same time providing end to end support to its business partners. We are committed to provide entirely new approach towards the Healthcare industry. This helps us building communities and culture and emotionally healthier society. Medical Billing and AR follow up are two things unchanged forever, so we believe in educating our resources to have constant vigilance and improved work life cycle. We go through constant process improvement to check the lope holes in the process. We have a diversified and unique process of system and process, which makes stringent efforts to provide uncompromised results. We have a diversified work force which is always strives to balance the quality and consistency in the Course.