Leading BPO jobs - Customer Support Executive

Customer Support Executive

Leading BPO
experience Fresher
salary Salary not disclosed
qualification
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Posted: 3 Years ago
Views: 11
Applications: 37
Openings: 1

Job Description

Roles and Responsibilities:
  • Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
  • Contacts can be from customers and/or shoppers.
  • Responsible to save customers from deactivating the subscription of services and respond to other types of inquiries.
  • Responsible to receive high volume of incoming Chat conversations and responds to inquiries in a manner which meets quality and performance standards.
  • Respond to customer complaints in a professional manner, attempt to resolve complaints successfully in accordance with established guidelines.
  • Responsible to document customer transactions accurately in the appropriate systems.
  • Coordinate with the co-workers, lead persons and other departments as appropriate.
Key Skills:
  • Prefered candidates with understanding on eCommerce websites.
  • Should possess effective written communication skills and comprehension skills.
  • Excellent Typing Speed:(Atleast 30 wpm)
  • Excellent interpersonal, intrapersonal skills, team player.
  • Willing to work in Night Shifts or Rotational Shifts(24/7)
Eligibility Criteria:
  • Undergraduate and above (No backlogs and Not pursuing any regular studies).

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id370240
Locality Address Hitech City
StateTelangana
Country India

About Company

Leading BPO
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