Mivi jobs - Customer Support Executive

• Office Timings - 9.00 AM to 6:00 PM
• Working days: 6 days/week (Sunday fixed week-off and Alternative Saturday or rotation as per the requirement)

We are looking for a Customer Support Executive that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behaviour.

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Language: Fluency in English and Hindi Must
• Experience: 1 to 2 Years in tele calling

Role:

Customer Support Executive

Industry Type:

Electronics Manufacturing (Electronic Manufacturing Services (EMS))

Department:

Customer Success, Service & Operations

Employment Type:

Full Time, Permanent

Role Category:

Customer Success, Service & Operations - Other

Education

UG:

Any Graduate

PG:

Any Postgraduate

Please share your updated resume