Urgent opening in Tech Mahindra for Customer support executive ll Direct Walk- IN
Most welcome for Regional candidates-Gujrati/Tamil/Malayalam/Kannada (Work from home)
Number of openings : 2000
Fresher and experience both can apply for this role. ll Grad and under grad can apply.
Salary : 2.40 LPA to 3 LPA
All the processes are available : Voice /Chat /Blended/Email
Both are available : Work from home and office
Responsibilities:
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality