Tech Mahindra jobs - Customer Support Executive

Customer Support Executive

Tech Mahindra
experience Fresher
salary 17,000 - 21,000 Per Month
Posted: 1 Year ago
Views: 5
Applications: 5
Openings: 2000

Job Description

Urgent opening in Tech Mahindra for Customer support executive ll Direct Walk- IN

Most welcome for Regional candidates-Gujrati/Tamil/Malayalam/Kannada (Work from home)

Number of openings : 2000

Fresher and experience both can apply for this role. ll Grad and under grad can apply.

Salary : 2.40 LPA to 3 LPA

All the processes are available : Voice /Chat /Blended/Email

Both are available : Work from home and office

Responsibilities:
  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Analyzing customer needs and recommending products based on those needs.
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
  • interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

 

Required skills:

  • Good typing Speed.
  • Good Communication Skill.
  • Basic Computer Skills
  • Discipline, Positive Attitude & Punctuality


Job Particulars

Who can applyFreshers
Hiring Process Walk - In, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id949070
Locality Address A S Rao Nagar
StateTelangana, Uttar Pradesh, West Bengal
Country India

About Company

Tech Mahindra
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